What we have agreed

Who you are dealing with

GW Taxis is a taxi service based in Teignmouth, South Devon.

Licensing details will be published here.

Bookings

A request made on this site is exactly that: a request. We reply with a price, usually within 30 minutes.

That price is held for 48 hours. When you accept it, by following the link we send you, the booking is made and the price is agreed. Your acceptance is the contract, and the cancellation terms below run from that point.

If you do not accept within 48 hours the price lapses and we will happily quote again.

Our usual hours are 04:00 to 22:00, seven days a week. Outside these hours by arrangement.

Fares

We price each journey individually and send you that price to accept. Once accepted it is fixed for the journey described, and nothing is added on the day.

An agreed fare can change only if the journey changes: a different destination, an extra stop, or a materially different pickup point. If that happens we agree the new fare with you before travelling.

Fares are for the vehicle, not per passenger, up to 4 passengers and 2 large cases.

Drop-off and parking charges are already inside the fare. There is nothing to add on the day.

Waiting time

First 30 minutes of waiting, free. Airport pickups get 45 minutes. Waiting beyond that is charged at the rate agreed when you book.

Airport pickups get 45 minutes of free waiting rather than 30, because baggage reclaim is not in anyone's control.

Cancellations

Cancel free up to 2 hours before pickup. Inside 2 hours, half the fare. A no-show is charged in full.

If we cancel, for a breakdown or anything else, you pay nothing and we will tell you as early as we possibly can so you can make other arrangements.

Payment

Pay the driver on the day, by card or cash. No deposit, no card needed to book. Card or cash with the driver. There is a card reader in the car.

The vehicle and the passengers

Journeys are carried out in a white Hyundai Tucson carrying up to 4 passengers.

No child seats are carried. You are welcome to fit your own.

Not a wheelchair-accessible vehicle. A folding chair travels in the boot and the driver will help.

Pets: by arrangement, just ask when you book. Assistance dogs are always welcome, no notice needed.

Smoking, including vaping, is not permitted in the vehicle.

Delays and things outside anyone’s control

You choose the pickup time and we keep to it. Deciding how much time to allow for check-in, security and traffic is yours to make, and we will not second-guess it for you. We cannot be responsible for delays caused by traffic, weather, road closures or events beyond our reasonable control, and we recommend travel insurance for journeys where a missed connection would be costly.

Lost property

Anything left in the car is kept safe and returned as soon as we can arrange it. Call 07943 163052.

Complaints

If something goes wrong, call 07943 163052 or email paul@gw-taxis.com and it will be dealt with directly by Paul. There is no complaints department, which is rather the point.