GW Taxis Airport & Station Transfer Terms

Bookings and payment

A booking is confirmed once we have sent you a confirmation by text or email.

1. When booking a collection, please give us your flight number (or train time), your arrival airport and terminal, and a mobile number we can reach you on during the journey.
2. Please tell us the number of passengers and the amount of luggage, including any large items such as golf bags, pushchairs or wheelchairs.
3. For journeys to Bristol, Cardiff, Bournemouth, the Midlands and London airports, a deposit of £100 is required to confirm the booking, with the balance paid on the day. Full payment in advance is also welcome.
4. Local airport and station journeys can be paid on the day by cash or card.

Prices and extras

Our airport and station prices are fixed and agreed at the time of booking, so you know the cost before you travel.

1. Fixed prices include the airport drop-off charge.
2. For collections, airport parking is charged at cost on top of the fixed price. We will show you the parking receipt.
3. Journeys starting or finishing between 9pm and 7am carry an extra charge of £15.00, added to the quoted price.
4. Any change to the pick-up address, destination or number of passengers may change the price. We will confirm any new price with you before travelling.

Waiting time and late arrivals

We track your flight, so if it lands late, you will not be charged for the delay itself.

1. Free waiting time starts from the time your flight actually lands, not the scheduled time.
2. Free waiting time is 45 minutes for UK and European flights and 60 minutes for long-haul flights, to allow for baggage and passport control.
3. After the free waiting time, waiting is charged at £5 per 15 minutes, plus any extra airport parking at cost.
4. For train arrivals, free waiting time is 15 minutes from the train's actual arrival time, then charged at the same rate.
5. For pick-ups from your home, please be ready at the booked time. Waiting after the first 10 minutes is charged at the same rate.

Delays, diversions, cancellations and no-shows

If plans change, tell us as soon as you can, and we will do our best to help.

1. Long delays: if your flight is delayed by more than 2 hours, we will call you to agree whether we wait (charged at the waiting rate) or return and collect you later for an agreed extra charge.
2. Diversions: if your flight lands at a different airport, we will quote a new price for the new journey before setting off.
3. Cancelling a booking: cancellations made more than 24 hours before pick-up are free and any deposit is refunded. Cancellations within 24 hours of pick-up may lose the deposit.
4. Cancelled flights: if your flight is cancelled before we set off, there is no charge. If we are already on our way, we will charge for the journey travelled so far.
5. No-shows: if we cannot contact you and you do not arrive within 60 minutes of the end of your free waiting time, the booking will be treated as a no-show and the full fare will be charged.
6. Our own delays: in the rare event of a breakdown or serious traffic delay, we will contact you straight away and arrange a replacement licensed vehicle where possible.

Circumstances beyond our control

We always aim to arrive on time, but some events are outside our control, and these terms explain what happens if one affects your journey.

1. If we cannot complete your booking because of illness, vehicle breakdown, an accident, severe weather, road closures or similar events, we will tell you as soon as possible and try to arrange another licensed taxi for you. If we cannot, we will refund any money you have paid for that journey.
2. Delays outside our control: we are not responsible for missed flights, trains, cruises or other travel costs caused by traffic, accidents, roadworks, weather or other events we could not reasonably have avoided.
3. Allowing enough time: please book a pick-up time that gets you to the airport at least 2 hours before a UK or European flight and at least 3 hours before a long-haul flight. We are happy to advise on a suitable pick-up time when you book.
4. Your legal rights: nothing in these terms limits our responsibility for death or personal injury caused by our negligence or affects your statutory rights as a consumer.

On the day

A quick text from you makes collections smooth for everyone.

1. Please text us when your flight has landed, and again once you have your luggage.
2. We will reply with exactly where to meet. At most airports this is the arrivals hall or the short-stay car park.
3. If you cannot find us, call the GW Taxis number on your booking confirmation.
4. The maximum is 4 passengers. Luggage must fit safely in the car. Please tell us in advance about large or extra items.
5. Child seats are your responsibility to provide unless agreed in advance.
6. Smoking, vaping and eating are not permitted in the vehicle. A cleaning charge of up to £200 applies if the vehicle is soiled.

Agreeing to these terms

When you book online, ticking "I agree to the terms of this booking" confirms that you have read and agree to these terms, and to the journey and price you then accept. For bookings made by quote, signing the booking acceptance section does the same.

For questions about these terms, please contact GW Taxis.